BambooGuard Mattress Protector

We primarily ship within the United States using USPS, along with other trusted local carriers when needed, to ensure reliable delivery across the country.

Once your order is processed, you’ll receive an email with your tracking number, allowing you to follow your package step by step until it arrives at your door.

Delivery times may vary depending on location and local carrier routes, especially across longer distances within the U.S.

If your package experiences any delay, our support team is always here to assist you and help monitor your delivery — just reach out to us at support@lumynest.com.

For international orders, delivery times vary by destination and customs processing.

At Lumy Nest, your satisfaction matters to us. If your order arrives damaged, faulty, or doesn’t reach you, we’ll gladly offer a replacement or refund at no additional cost.

To ensure quick assistance, please contact us at support@lumynest.com within 48 hours of delivery, including photos of the product and original packaging.

Once approved, refunds are issued to the original payment method and may take 5–10 business days to appear, depending on your bank or card provider.

Please note that sale items are final and not eligible for refunds. If a sale item arrives damaged or faulty, we’ll be happy to send a replacement.

Every Lumy Nest product is carefully selected and quality-checked before shipping to ensure it meets our standards of comfort, functionality, and design.

If your item arrives with a manufacturing defect or damage, we’ll take care of it by offering a replacement at no extra cost.

Our team reviews each request individually to ensure a fair and smooth resolution, always with your comfort and peace of mind as a priority.

If you have any questions or concerns, feel free to contact us at support@lumynest.com — we’re here to help.

Orders can be cancelled within 24 hours of purchase by contacting us at support@lumynest.com. After this period, cancellations may no longer be possible as the order begins processing.

Please make sure your shipping address is correct before completing your purchase.

If a package is returned due to an incorrect or incomplete address, we can reship it, though additional processing or shipping fees may apply.

If your tracking shows delayed movement or marked as delivered but you haven’t received your package yet, don’t worry — our support team is here to help investigate and assist you every step of the way.